At NATURAMA STORE, the satisfaction of our customers is our goal.
Our Quality Control Team will inspect your previous items to be sent. The quality of our products is assured. However, you need to check your size carefully before buying clothes. Please refer to the size chart on the product page as a reference.
If you are not satisfied with the items you received, we can make a change or a refund. We are here to help! Feel free to send a ticket if you have any problem with your order.
10 day return
Warranty
How to Reach Us
Satisfaction
Warranty
Notes
About the Warranty
10 Day return Guarantee
Customers can contact us in 2 days after receiving the item. If the item you received is defective or damaged, it is the wrong size, please contact us immediately at our Support Center.
How to contact us
Go to our Support Center and describe your problem in detail, including the reason for the return, your number and the SKU code. For defective, incorrect or non-compliant items, please send us a clear photo or video of the problem.
Our Solutions:
1. Responsibility of NATURAMA STORE:
If our company is responsible for the problem, we will allow a return to our store for a refund or exchange.
· Once we receive the item, we will refund the original product price and shipping, or resend a replacement on our own. This solution will be carried out only if NATURAMA STORE is responsible for sending the wrong item or size.
2.Customer Responsibility
Incorrect order (item size)
If the customer has requested the wrong size or wrong product, we can also allow a return. In this case, the customer will be solely responsible for the cost of shipping in both directions (to and from our store) for a change. Any type of shipping cost is non-refundable.
· I don’t want the article
If the customer does not want the item or wants to change it, he can report it or contact us to obtain a partial refund of the cost of the product, NATURAMA STORE decide how much will be.
Satisfaction guaranteed *
Your satisfaction is our priority!
If you are not satisfied with your order, contact us within 2 days after receiving the product to request a return. Our Customer Service team will provide you with an RMA form and return address. All return shipping rates are paid by the customer.
Additional Warranty Notes
All returns must be previously approved by our customer service team; If they are approved, you will be given an RMA form. Items returned without the RMA form will not be accepted.
All returned items must be in good condition, unused, unwashed, with all labels and the original package.
All shipping costs and the original shipping cost are not refundable.
Compensation Period
For returned items or for changes, we will need 3 to 6 business days after receiving the items to process the request.
After this time, the reimbursement period is as follows:
PayPal account reimbursement: Within 48 hours
Credit Card Refunds: 7 to 14 business days
All previous compensation periods do not include shipping time or transportation time.
Please contact our Support Center for more details. We will do our best to help you and respond within 24 hours.